www.travelretailforum.com Forum for Travel Retail Professionals en http://backend.userland.com/rss www.travelretailforum.com/view_topic.php?pid=264#264 264@www.travelretailforum.com Topic: CROSS STORE OPENS AT SALT LAKE CITY INTERNATIONAL AIRPORT Message: CROSS STORE OPENS AT SALT LAKE CITY INTERNATIONAL AIRPORTHMSHost brings first airport location of specialty retailer to Utah travelers    -  Tim Bowman, HMS Host, General Manager, Salt Lake City Airport    -  David Ferreira, Cross Travel Retail Sales Manager    -  Doug Petty, HMS Host, Retail Store Manager, Salt Lake City AirportLincoln, RI – CROSS, the world renowned manufacturer and marketer of fine writing instruments, and HMSHost, a world leader in travel shopping and dining, announced today the opening of the first airport CROSS pen store at Salt Lake City International Airport.  The new store is located on Terminal 2 at the main corridor between Concourses C and D. HMSHost partners with specialty retailers to bring travelers the most sought after shopping brands, and CROSS is no exception.  A brand with products designed for where and how you work, CROSS enjoys a legacy that stretches back more than 160 years when it first established its roots in New England as a maker of fine writing instruments.  CROSS, headquartered in Lincoln, Rhode Island, remains the industry leader in quality writing instruments, while recently expanding its product collection to include a broader range of stylish and functional accessories.The CROSS collection contains fine writing instruments, business bags, timepieces, cufflinks, leather time management systems, wallets and money pieces, journals, and eyewear.  CROSS offers an attractive range of stylish accessories to be used where you work, perfect as a personal treat or as gifts for commemorative occasions.Among the new CROSS product introductions this spring:    The new C-Series collection featuring pens with a bold new silhouette inspired by industrial design detailing and finishes of fine sports cars give this pen a high-tech look. Turbo-charged performance meets cutting-edge design.    Limited Edition Century ® II Turismo ballpoint pens deliver swirling stripes evocative of speed and play on the bold pattern and color of spring.    Autocross leather passport wallets and money pieces with mini-CROSS pens incorporated into the designs as well as SIM card pockets – perfect for international travelers    Reading glasses that combine a wide variety of lens shapes in both classic and fashionable designsAccording to Mark Ivory, Vice President – Global Sales, “CROSS is delighted to further expand its presence in the travel retail environment with our partnership with HMSHost.  CROSS products are designed to make where and how you work special.  Salt Lake City International Airport attracts both domestic and international business travelers and is a year long vacation destination, making it a wonderful fit for the CROSS brand.”CROSS currently operates other retail locations at Water Tower Place (Chicago) and Prudential Center (Boston) as well as numerous in-store boutiques in many major city centers around the world.“We are excited to partner with CROSS to develop its first travel retail store at Salt Lake City International Airport”, said Joseph Waller, HMSHost Vice President of Business Development.  “Cross has been an icon for 160 years because it offers exceptional, high quality products.  Having a Cross store at Salt Lake City International Airport will definitely make the traveler’s day better.”  About CROSSCROSS, the world renowned manufacturer and marketer of fine writing instruments has achieved worldwide recognition as a brand since the firm’s inception in 1846. The CROSS name has been synonymous with quality writing instruments, and recently, its collection has expanded to include other fine accessories for where and how you work, including timepieces, leather, eyewear, and journals. CROSS is headquartered in Lincoln, Rhode Island, and its products are sold in more than 100 markets worldwide through select retailers and distribution partners. All CROSS writing instruments are backed by a lifetime mechanical guarantee.CROSS selections bring the collective skills of 160 years of innovation and craftsmanship to a whole new generation of products. For further information about CROSS, please visit www.cross.comAbout HMSHostHMSHost is a world leader in creating shopping and dining for travel venues.  HMSHost operates in more than 100 airports around the globe, including the 20 busiest airports in North America.  The Company has annual sales in excess of $2.7 billion and employs more than 34,000 sales associates worldwide.  HMSHost is a part of Autogrill Group, the world’s leading provider of food and beverage and retail services for people on the move.  With over €5.8 billion expected sales in 2008, the Group operates in 43 countries and employs some 70,000 people.  It manages over 5,300 stores in more than 1,200 locations worldwide.  Visit www.HMSHost.com for more information. Thu, 02 Jul 2009 18:52:47 -0400 www.travelretailforum.com/view_topic.php?pid=262#262 262@www.travelretailforum.com Topic: DFS SEEKS EXCEPTIONALLY TALENTED INDIVIDUAL FOR VP STORES – ABU DHABI Message: From the Moodie Report:If you are an exceptional performer, a strong leader with a proven track record of success, and interested in a career with an industry leader, we are interested in speaking with you about the role of VP Stores, Abu Dhabi, based in Abu Dhabi.The VP Stores, Abu Dhabi is responsible for leading sales, operations, service and staff development to achieve maximum profitability and excellence in customer service at the Abu Dhabi International Airport.We are seeking someone with:• Minimum of 5 – 7 years strong leadership experience in a senior Retail Store Management role, developing, managing and influencing people and bottom line results.• Experience working in the Middle East, as well as international experience preferred• Culturally aware and sensitive who is able to blend multi cultures into one harmonious team• Appropriate stature and comfort in working with high level officials• Knowledge of the business environment in the region and ability to tap into networks to stay current• Ability to work independently, exercising sound judgment but also congruent with DFS guidelines• Political and interpersonal savvy; a builder of relationships and effective partnerships• International business or Luxury market experience preferred• Prior experience with duty free or airports an asset• International mobility for career advancement opportunitiesFor more information about DFS, visit us at www.dfsgalleria.com to learn more about DFS and our Abu Dhabi operation.To apply: If interested in applying for this position, send a detailed curriculum vitae with salary history in care of Talent.global@remove-this.dfs.com with 'VP Stores-ABD ref The Moodie Report' in the subject line.All applications will be reviewed, but only short listed candidates will be contacted.Equal opportunity employer: DFS is an equal opportunity employer. Employment decisions are based on qualifications such as education, work experience, talent and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law. Mon, 29 Jun 2009 20:51:45 -0400 www.travelretailforum.com/view_topic.php?pid=261#261 261@www.travelretailforum.com Topic: Need Advise Please -- Have new product for TR Message: Getting a new product into any major retailer isn't easy, regardless of whether its travel retail or not.  Basically they will rarely take any kind of volume (assuming they even let you in the door) unless it has some track record or proof of interest.  Often the best way to go is to try & get it into smaller places first to achieve these.  Perhaps consider some of the smaller on-airport retailers who sell travel accessories in their gift or luggage range. Maybe look at some of the online travel accessory sites - they could be easier to get in on a trial.As something a little more out of left field, what about one of the airlines with a rep for superior customer experience who could perhaps use it as a customer loyalty recognition gift?  Or indeed some airlines have a small amount of retail in their premium lounges.  Also perhaps at such a low price point it could even be viable as an incentive/give away by companies who could perhaps put their logo on it? Think about brand alignment with the idea of comfort & a good night's rest and see who springs to mind - perhaps a hotel?In many cases its a matter of getting it out there so when you go to one of the major retailers you've got something to demonstrate people like it and would buy it.  That reduces the risk for them. Mon, 29 Jun 2009 07:43:29 -0400 www.travelretailforum.com/view_topic.php?pid=259#259 259@www.travelretailforum.com Topic: SWISS FMCG COMPANY SEEKS EUROPEAN SALES MANAGER Message: From the Moodie Report:Geneva based FMCG company seeks European Sales Manager reporting to the Vice Director.Role and responsibilities;• Manage and develop key accounts within the geographic zone (principally Europe)• Define commercial targets in line with the Business plan• Visit and interface with customers, including approval bodies and merchandisers• Follow-up on promotional action plan• Control and follow-up budgetary targets in coordination with the DirectorsCompetencies required;• Minimum five year's experience in the sale of luxury goods• Good analytical and negotiation skills• Fluency in English plus at least one other European language• Experience working in a multi-cultural, international environment• Dynamic and autonomous• Mobility for extensive travel (approximately 50%)• Excellent communication and interpersonal skills• Ability to work in fast moving marketsIf interested in applying for this post, you should send a detailed curriculum vitae with salary expectations, care of Matt.Willey@remove-this.TheMoodieReport.com quoting Ref. TMR2506 in the subject line.All applications will be forwarded to the client but only shortlisted candidates will be contacted (again by the client).Personal data collected will be used for recruitment purposes only. Fri, 26 Jun 2009 17:15:45 -0400 www.travelretailforum.com/view_topic.php?pid=258#258 258@www.travelretailforum.com Topic: Need Advise Please -- Have new product for TR Message: Hi, My name is Ann James.  I am marketing a new product for TR.  It is an airline pillow cover. Basically a pillow case for your airline pillow. I am a working mom and came up with this idea while on business travel.  I have since been laid off from my company and decided to go for it with my idea. I designed and had my product manufactured. I am ready to wholesale it to the TR folks, but don't really know where to start. I have lots of questions about this industry and need expert advice on how to start/succeed. Here are a few of my questions: How do I get my product in front of the decisionmakers in the industry?Do I go after big groups like Hudson News or independent? What is the key to a decision to resell?  Size, cost?Is mailing a product sample with a sell sheet the way to go?If so, is there a place to find a listing of buyers?   Here is a brief description of the product. Airline Pillow Cover, 100% cotton, fits any airline pillow. Clean and easy to usePackaging: 5" x 7" zip lock bag with hole at top for hanging (small)Target Price: $9.95 retail Wholesale $4.95POS Display: Carosel Rack available and counter top box displayCustom fabric and logos also available. Any thoughts and ideas on how I can get these in front of TR buyers? Where do I start?Thanks in advance for any advice.  Sincerely, Ann Jameswww.jacksmom.com Wed, 24 Jun 2009 14:35:45 -0400 www.travelretailforum.com/view_topic.php?pid=257#257 257@www.travelretailforum.com Topic: Merchandise Manager for Fine Watches - Starboard Cruise Services Message: Merchandise Manager for Fine WatchesJoin our team as a Merchandise Manager, Fine Watches, at Starboard Cruise Services, the world’s largest and leading duty free onboard retailer. Starboard is a wholly owned subsidiary of Louis Vuitton, Moet Hennessey and is a multi-national, multi-cultural growing company. Starboard operates duty free and travel retail shops on 75 ships worldwide, representing 5 major cruise lines.POSITION SUMMARY:Responsible for developing category & lifestyle strategies that align to ship needs based on cruise line profile and passenger demographics. Develop sound assortment plans that focus on key brands, key classifications and key items. Manage with support of planning partner the achievement of sales, gross margin and inventory turnover/weeks of supply.PRIMARY RESPONSIBILITIES:Strategic Priorities: Strategize departmental, brand, classification and item vision to support the four cruise line profiles (Budget, Moderate, Upscale, Luxury). Create merchandising & presentation standards to ensure great execution of each lifestyle business. Acquire, develop and manage vendors that are relevant to our business & deliver sales and gross margin.Set annual & seasonal objectives for each business and vendor and consistently review for progress & performance. (Sales, Gross Margin, Exclusives, Savings, Subclass Mixes, Key Items, Presentation Standards, Pricing Strategies.)Store Assortments: Build assortments that support overall cruise line strategic merchandising vision and are relevant (productive & profitable) to each ship. Develop assortment mix management to deliver key item ownership, key classification impact and unique & novelty items. Responsible for creating a compelling pricing strategy that supports value & savings needs and can be communicated to consumers through ship signing program. Direct assortment planning that effectively addresses and delivers product with appropriate breadth & depth based on ship profile and volume.Financial Management: Work in tandem with planning partner to determine seasonal and annual departmental and classification plans for sales, PPD, gross margin, receipts and inventory. Consistently analyze, evaluate & reset to performance of each business and brand by ship, focusing on key classifications and key items. Direct and manage inventory health, processing markdowns & DSKU identification on a timely basis to keep inventories clean. Develop and secure necessary IMU objectives and secure market financial support to achieve product and market management.Continually update GMM/DMM of merchandising of emerging trends, market updates and new product opportunities. Develop competitive retail pricing strategy which delivers compelling price advantage and savings to consumer.Maintain competitive market awareness both in US and European domestic markets, Caribbean Business, as well as expanding itineraries as ASIA; Australia, South America. Develop hard-hitting promotional opportunities and ensure consistent in stock. Work with brands on product exclusive and co. branding opportunities to provide points of competitive differentiation.Interpersonal/People Management: Develop strong relationship with planning partner through teamwork and communication. Consistently act as a positive contributing force within Starboard in all interrelations and communication.Develop regular and actionable communication with Operation VP’s, Directors, District Manager, Ship Managers and all sales support functions.EXPERIENCE/EDUCATION REQUIREMENTS:College degree or equivalent experience. Minimum 5 yrs merchandising experience in fast paced, results driven organization. Minimum 2 yrs as Buyer or Merchandise Mgr. Proficiency with office applications such as Excel, Word, and PowerPoint. High level analytical skills and the ability to communicate in a clear & concise manner. Excellent knowledge of product, the domestic and international markets and brand negotiations APPLICATIONS THROUGH THE TR FORUM GROUP ON LINKEDINhttp://www.linkedin.com/e/gis/22287/715DC031490A Sun, 21 Jun 2009 10:01:31 -0400 www.travelretailforum.com/view_topic.php?pid=254#254 254@www.travelretailforum.com Topic: Country Manager, A.T. Cross Mexico Message: Reports to:           Sales Director- Distributor and Travel Retail Markets Americas and AsiaInternal Contacts:    Subsidiary Personnel, Lincoln Personnel, Marketing Manager, Regional Controller, V.P. Marketing and Sales Worldwide.External Contacts:    Local Distribution Center, Key accounts (retail and business gift), marketing/advertising agencies.SUMMARY STATEMENTFounded in 1846, the A.T. Cross Company (ATX on the Nasdaq Stock Market LLC®) is a global branded accessories company based in Lincoln, Rhode Island. Building on a rich tradition of its award-winning writing instruments and reputation for American quality, craftsmanship and service, the Company also markets timepieces, personal accessories, digital pens and polarized sunglasses under the Cross and other brand names. The company’s innovative products appeal to a growing market of consumers who desire distinctive accessories that enhance their image and facilitate their lifestyle.This position is responsible for achieving annual sales goals and profit forecast for A.T. Cross Mexico Subsidiary.  The incumbent is responsible to supervise, control, evaluate and motivate the sales force and administrative personnel to achieve the annual plan.  This position should efficiently represent the A.T. Cross brand and the company and is accountable for communicating and working effectively with the U.S. corporate headquarters and the greater Mexico office. SPECIFICATIONSResponsibilities of this position require a keen understanding of the marketing and sales of luxury consumer goods in Mexico.  A University degree and a minimum range of 5-10 years experience in a senior level marketing and sales role with profit and loss responsibility is required.  Excellent communication (verbal and written) skills are essential.  Responsibilities require the ability to manage and motivate a sales force.  Ability to speak, read and write English.   POSITION DESCRIPTIONSPECIFIC DUTIES•    Responsible for achieving annual sales goals and profit forecast in subsidiary.  Responsible to asses market share opportunity and successfully increase turnover margins and profitability in meeting objectives.  •    Recommends marketing plans and programs to Sales Director- Distributor and Travel Retail Markets Americas and Asia, marketing opportunities with appropriate research to contribute to planning and strategies. •    Develops, directs, and coordinates the Mexican markets in accomplishing goals and objectives within approved corporate marketing plans. Manages sales force to motivate them to achieve sales goals and objectives.  Maintains direct relationships with key clients and reviews the distribution network.  •    Responsible for establishing and executing an annual marketing plan for Mexico.  Gathering and analysis of all necessary data (monthly sales reports, market reports, competition follow up, meeting reports, etc.) to craft a successful growth strategy.•    Assists in the development of advertising and market research for the Mexican subsidiary.•    Develops and recommends the marketing and introduction of programs for new product concepts and new product packaging for approval by the Sales Director- Distributor and Travel Retail Markets Americas and Asia•    Recommends pricing policies and new pricing to Sales Director- Distributor and Travel Retail Markets Americas and Asia. Develops monthly forecasts of the ensuing four months’ needs in units and volume.  •    Develops and manages approved product marketing budget.  Ensures appropriate performance against budget.  Analysis of sales verses budget in terms of units and profitability.  Decisions to correct contingent discrepancies.•    Manage and oversee all local efforts in the logistics and finance areas, to insure local subsidiary is following corporate standards and fulfilling customer needs.•    Coordinates and collaborates with other departments of the company in establishing and carrying out responsibilities. Please contact the HR Manager Debra-Lee Hagopian: dhagopian@remove-this.cross.com Tue, 16 Jun 2009 18:05:47 -0400 www.travelretailforum.com/view_topic.php?pid=253#253 253@www.travelretailforum.com Topic: MOVADO SEEKS SALES MANAGER TRAVEL RETAIL EUROPE AND MIDDLE EAST Message: From the Moodie ReportMGI Luxury Group, located in Bienne, is an international company of the Movado Group, a prestigious manufacturer and marketer of fine luxury and fashion timepieces under the Ebel, Concord, Movado, Coach, ESQ, Juicy Couture, Hugo Boss, Lacoste and Tommy Hilfiger brands.Our products and people are recognised for their competitive edge in the highly charged luxury/fashion market. Movado has successfully introduced the licensed brands into all major duty free/travel retail channels, cooperating with major duty free retailers.To support our Travel Retail business for Tommy Hilfiger, Hugo Boss, Lacoste and Juicy Couture watches in Europe and the Middle East we are looking for a Sales Manager Travel Retail Europe and Middle EastIn this function for our four licensed brands Tommy Hilfiger, Hugo Boss, Lacoste and Juicy Couture, the successful candidate will manage and develop current travel retail channels in Europe and acquire and develop new channels/accounts throughout Europe (incl. Eastern Europe) and the Middle East, with defined sales targets to achieve.He/she will visit key buyers, accounts and POS on a regular basis (approx. 50% travel required), ensuring optimised travel retail market penetration and sell-through.Ensuring optimal flow of orders and goods through coordinating with key Movado Group Inc. operational performance areas, including:- supply chain on distribution logistics and product delivery- customer service on order entry, shipping and invoicing- accounts receivableThe candidate will ensure visual merchandising to be in line with corporate guidelines; introduction of new seasonal product offerings and training of retail staffThey will support monthly planning and forecasting of merchandise needsWe are looking for:A university, bachelor or similar degree followed by at least 2-3 years experience in a consumer goods related environment, ideally in fashion or watches, will make you successful in this challenging position.Fluency in English (French or German are a plus), excellent interpersonal, communication and presentation skills, proficiency with MS Office applications and a well-developed commercial flair are essential for this position. You also have the ability to interact with and co-ordinate between various functions.This is an interesting role within a multicultural and dynamic company, with a fascinating product and a very motivated team. Please submit applications, citing ‘The Moodie Report’ to the following address:MGI Luxury Group SAIsabelle WavreRue de Nidau 352502 BienneEmail : recruitment@remove-this.movado.ch Tue, 16 Jun 2009 12:13:32 -0400 www.travelretailforum.com/view_topic.php?pid=251#251 251@www.travelretailforum.com Topic: Consumer & staff promotions to boost sales Message: Hi Guys:What are the most effective retail promotions you have implemented that have the highest return in sales? Mine are:STAFF:1/ SPIFF2/ Mystery Money3/ Contest4/ Commission in salesCONSUMER:1/ GWP2/ Discount on 2nd items purchased3/ Sweepstakes/Lottery4/ Cross promotions with other brandsAll these incentives need to be tweaked with specific rules to be adapted to your promotion (minimum quantity to qualify, minimum purchase, minimum number of items...)Thanks for sharing! Tue, 09 Jun 2009 08:12:58 -0400 www.travelretailforum.com/view_topic.php?pid=250#250 250@www.travelretailforum.com Topic: SWAROVSKI - Director of Travel Retail - Miami Message: From Swaroski's website:Company114 years ago, in 1895, Daniel Swarovski I, a Bohemian inventor and visionary, moved to the village of Wattens, Tyrol in Austria, with his newly-invented machine for cutting and polishing crystal jewelry stones. From these beginnings, which revolutionized the fashion world, Swarovski has grown to be the world's leading producer of precision-cut crystal, for fashion, jewelry and more recently lighting, architecture and interiors. Today, the company, still based in Wattens, family-owned and run by 4th and 5th generation family members, has a global reach, with some 20,000 employees, and a presence in over 120 countries.If you have the drive and desire to succeed with a sophisticated company steeped in our 100 years of tradition, you're the perfect example of whom we want for our team.ProjectWe are currently seeking an experienced Director of Travel Retail to ensure that sales plans are achieved and maximized within our Special Channels business (i.e.: Cruise lines, Duty Free Shops, Airports and Border Stores) and to provideleadership to the Special Channels team for the development of new business and organic growth.TasksEstablishes activities to meet sales plans, including call cycles, service levels, sales techniques and account plans to meet the requirements of the specific channel and account (based on product, volume, location, strategy and business plans).Establishes sales and service metrics and oversees activities to meet objectives. Coordinates with other areas of the business, including retail, wholesale, marketing, customer relation management, communication and related areas to ensureproper service and sales levels to achieve plans. Ensures that activities are within brand parameters and that activities of the accounts and channel are harmonized with strategies for growth and programs. Establishes organization, processes,methods, schedules, policies and programs to meet objectives and ensures that they are implemented (individually and by staff) to the degree necessary and within professional guidelines. Oversees the daily operation of the department andrecommends allocation of resources to ensure that objectives are met # within global strategy, Principles and Core Competencies, company mission, department mission and procedures/guidelines. Development of an annual budget and operates within budgetary guidelines. Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness and profitability. Gives direction regarding the strategies for new points of distribution and organic growth.RequirementsBachelor's degree8-10 years experience in a managerial field sales role.Previous experience selling branded consumer packaged products to Travel Retail environments.Demonstrated success in sales and business developmentComputer competency in ExcelExperience with international/global business, brand management, distribution channel management within a brandedenvironment is required.Must have strong business acumen, ability to build strong business relationships, innovative, strategic thinker with emphasison new points of distribution.Must have knowledge in service delivery efficiency, policies/procedures and staff development.Overnight travel required.Work Contract TypeRegularWorking TimeFull timeBranchCGB Sales Operations - MiamiCityMiamiwww.swarovskicareers.com/us Fri, 05 Jun 2009 15:57:11 -0400 www.travelretailforum.com/view_topic.php?pid=248#248 248@www.travelretailforum.com Topic: CROSS pens selected by President Obama Message: David,Congratulations on your success with the White House. Great for company moral.  Again a job well done.Regards,Michael J. HinderlieFormer Special Markets ManagerThe Parker Pen Company / Gillette Stationary Products Mon, 01 Jun 2009 15:30:54 -0400 www.travelretailforum.com/view_topic.php?pid=247#247 247@www.travelretailforum.com Topic: Area Manager - Miami - Cosmetics Message: From the Travel Markets Insider:POSITION AVAILABLEA major Miami-basedLuxury Cosmetics Companyhas an opening for a bi-lingualArea Manager,fluent in English and Spanish.The position requires at least3 years experience in theindustry. All papers must be inorder. The company does notsponsor any visas.Please send resume in care ofeditor@remove-this.travelmarketsinsider.net Sat, 23 May 2009 06:45:23 -0400 www.travelretailforum.com/view_topic.php?pid=246#246 246@www.travelretailforum.com Topic: CADBURY ITR SEEKS SALES EXECUTIVE - BRITAIN & IRELAND Message: From the Moodie Report:Cadbury ITR is looking for a sales executive to support the ITR Regional Manager in managing accounts in Britain and Ireland.The role will include promotions management, forecasting, merchandising development as well as some direct account management. The successful candidate will ideally have some sales experience and/or knowledge of the UK/Irish ITR market and maybe also of confectionery, be a good team player and be willing to get involved in a variety of different activities to deliver the team's goals.The role is based in our global headquarters in London/home based in UK and will involve a reasonable amount of travel in GB and Ireland and also in Europe.Please send applications to Steve Brock, General Manager ITR, citing 'The Moodie Report' at steve.brock@remove-this.csplc.com. Sun, 17 May 2009 08:21:52 -0400 www.travelretailforum.com/view_topic.php?pid=245#245 245@www.travelretailforum.com Topic: Coach is seeking an Area Manager to work in Seoul, Korea Message: Coach is accelerating our growth in Korea, and that means world-class careers for ambitious, talented people who have an appreciation for high-end luxury goods. Since 1941 we've been the premier brand in high quality accessories, from handbags and business cases to luggage and travel accessories. If you have a passion for the finer things in life, are a top performer, and are interested in associating yourself with a world-class brand, we'd like to hear from you. We offer excellent career growth opportunities, competitive salaries and outstanding benefits. “With average sales growth of 24% over the past three years and a 61% return on invested capital, Coach is No. 1 on this year's BusinessWeek 50 ranking. The companies that make up the BusinessWeek 50 represent the star performers in each of the 10 sectors that make up the S&P 500.” Business Week, March 2008Primary Purpose: The Area Manager will manage the sales, operations, and staff development of the Duty Free stores to achieve maximum profitability, compliance with company procedures and excellence in customer service. The successful individual will leverage their proficiency in retail to...Sales & Customer Service * Ensure the highest level of customer service is being provided in area stores. * Work with Store Managers to achieve sales goals. * Recognize best sellers and superb customer service, while serving as a role model for both. Staff Training & Development * Interview, screen, hire, coach and counsel Store Managers (and Store Associates if appropriate) in accordance with Coach policies. * Delegate duties and responsibilities to foster a sense of ownership among Store Managers and to increase efficiency of store operations. * Ensure consistent management, operational practices and customer service in all stores in area. * Implement Coach training programs (e.g. Sales Training, Product Knowledge, etc.); hold regular staff meetings and initiate on-the-job training; supervise and train Management Team to develop their managerial skills. Visual Merchandising * Ensure stores present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and are reflective of Coach corporate direction. Work in partnership with Retail Operations. * Stay current on product range and educate staff on competitors’ products offering. * Oversee maintenance of accurate inventory records. * Funnel product improvement ideas and feedback to corporate. * Ensure stores present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and are reflective of Coach corporate direction. Work in partnership with Retail Operations. * Implement Coach merchandising standards in partnership with Coach Visual Management Team and Retail Operations. * Maintain visual prop inventory. * Supervise installation of Coach locations and in-store fixture programs and partner with Coach corporate visual merchandising to develop floor plans for all installations prior to shop set-up. * Partner with Coach Visual merchandising team and Distributor to adapt floor sets based on business trends. Operations * Comply with all local lease and statutory obligations as well as with local codes. * Identify methods for lowering expenses and increasing overall store profitability. * Ensure payroll percent is achieved. * Uphold highest standards on all Company audits. * Ensure that all HR paperwork (new hires, terminations and change in status) is promptly and accurately completed. * Ensure execution of performance management for district, including reviews, goals, and disciplinary action process. Integrity & Professionalism * Represents the brand appropriately in all situations. * Consistently ensures team compliance to company guidelines. * Appropriately reacts to unethical or unprofessional behavior. * Demonstrates professional ethics and instills them among all team members. * Maintains professional demeanor even in times of stress. * Maintains objectivity and considers all points of view. * Maintains alignment with company goals and vision. Key Relationships * Supervises Store Staff. Also maintains contact with New York team, including Sales and Store Operations. The accomplished individual will possess... * Ability to effectively communicate important issues related to Market to Coach Sr. Management, and partner on solutions. * Solid command of English language required. * Pro-active problem solver – ability to assess an issue and develop action steps for resolution. * Demonstrated ability to think broadly, considering all perspectives on issues, and reaching logical conclusions that best serve Coach as a whole. An outstanding professional will have... * Bachelor’s degree. * A minimum of 10 years prior experience in an upscale retail environment, including 2-4 years as a multi-store manager. Please visit http://www.coach.com/online/handbags/ge … obsatCoach and apply to requisition number 941.Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion or any other basis prohibited by applicable law. Visit Coach at www.coach.com. Fri, 01 May 2009 12:57:47 -0400 www.travelretailforum.com/view_topic.php?pid=244#244 244@www.travelretailforum.com Topic: Shopping on Arrival Message: Sorry it took so long to get back to you. It means everyone...primarily Consumers, it means Brand Owners and it means of course Operators. We intend to bring the three facets together, in fact four...we will also bring Travel Agents into the frame too. Every Duty Free purchaser needs to buy a ticket first! As we update and improve the data on our website you will be able to search locations, outlets and Brands, so Consumers will find what is listed and where. Canada may happen soon for arrivals duty free, but in fact there are many Countries, more than Consumers think, where it is already possible. Mon, 27 Apr 2009 07:31:27 -0400